Privacy Policy for 100%K9

1. Information We Collect

We may collect the following types of information from you:

• Personal Information : This includes your name, email address, phone number, and mailing address when you contact us, book a service, or subscribe to our newsletter.

• Pet Information : Details about your dog(s), such as their name, breed, age, and behavioural history, to better tailor our services to your needs.

• Payment Information : If you make a payment through our website, we may collect payment details (e.g., credit card information). Note that all payments are processed securely through third-party payment processors.

• Website Usage Data : When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, and pages visited. This helps us improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our dog training services.

• To communicate with you about appointments, updates, and promotions.

• To personalise your experience and ensure our services meet your specific needs.

• To process payments and send invoices or receipts.

• To respond to inquiries, feedback, or support requests.

• To analyse website traffic and improve our website’s functionality and content.

• To comply with legal obligations and protect our business interests.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers : We may share your information with trusted third-party service providers who assist us in operating our business (e.g., IT support, marketing platforms, or payment processors). These providers are obligated to keep your information secure and confidential.

• Legal Requirements : We may disclose your information if required by law or to protect our rights, property, or safety, or the rights of others.

4. Storing Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, or loss. Your data is stored securely on servers located in New Zealand or other trusted jurisdictions. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

Under New Zealand’s Privacy Act 2020 , you have the following rights regarding your personal information:

• Access : You can request access to the personal information we hold about you.

• Correction : You can ask us to correct any inaccurate or incomplete information.

• Deletion : You may request that we delete your personal information, subject to certain exceptions.

• Opt-Out : You can unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link in our emails.

If you wish to exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyse website traffic. You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

• Business Name : 100%K9 LTD

• Address : Auckland, New Zealand

• Phone : 02040812829

• Email : training@100percentk9.co.nz

We will respond to your inquiry as soon as possible, typically within 5–10 working days.

10. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us using the contact details above. If you are not satisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner in New Zealand. Their contact details are available at https://www.privacy.org.nz .

This privacy policy ensures compliance with New Zealand’s Privacy Act 2020 and reflects our commitment to safeguarding your personal information. Thank you for trusting 100% K9 Dog Training with your data.